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FedEx Office, Customer Service Consultant Job Review and Interview

Listed in Services
September 11, 2011
3 Star Rating Review by FedEx Office Customer Service Consultant

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I greet customers that walk in, call or email, determine their particular needs and get them started.

FedEx Office Customer Service Consultant, in Charlotte, North Carolina

Customer Service Consultant Job Description

I greet customers that walk in the door at Fedex Office, call on the phone or contact us via the Internet. I am responsible for quickly determining their particular needs (full service printing, shipping, self-service) and getting them where they need to be and getting them started. I must also check in on all of them frequently to make sure things are proceeding smoothly and correctly, and when possible conclude the business and hope they come back.

Education High School | Management High Quality | Stress High Stress

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FedEx Office Interview Questions

The manager of the store interviewed me. They ran through the normal corporate checklist of questions, but I'd worked there before for eight years, so they kind of glossed over that and inquired what I was good at in my previous stint, why I wanted to come back and what areas of weakness I needed to improve on.

Salary and Benefits
Salary - FedEx Office, Customer Service Consultant is $10/Hourly.
  • 401k
  • Full medical
  • Dental
  • Vision
  • Stock purchase options
  • Vacation
  • Sick time

Working Conditions

The pay sucked but the benefits were awesome. They were very careful not to let our healthcare costs go up much, if it all. There were a number of years we didn't bear any of that brunt. The working conditions were hectic. It felt like we were always undermanned and I was always doing twelve things at once. That wore down on me.

Physical Requirements

I was on my feet about 90% of the time. The job requirements stipulated that we had to be able to lift up to 50lbs at any given time, but as a shipping center, we were actually obligated to accept packages up to 150lbs, even if the customer could not assist us.

Other FedEx Office Job Information

FedEx only hires through their website. It makes sense to come in and talk to the manager personally, after an application is sent in, but until you apply on the website, no amount of personal contacts will ever matter. Having said that, given the number of applications they get, calling the manager and introducing yourself is a sure way to get an interview.

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